Returns Policy

Returns, Refunds & Cancellations

Returns

Unfortunately, we cannot accept returns on sale or discounted items, gift cards and tailor made products. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 30-day return policy, which means you have 30 days after receiving your damage/wrong items to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@littlebusyboxes.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@littlebusyboxes.co.nz.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

 

Cancellations

Please email us at hello@littlebusyboxes.co.nz not later than 48 hours from the time your ordered, so we can still pull out your order from production queue. Cancellations made later than 48 hours are unfortunately not accepted.